Billing & Payment

Customers are billed on a monthly basis and will receive an invoice a few days prior to the first of the month for that month’s service. Payments are due on the 10th of each month. For example, a January 1 invoice for January's service will be issued late December with payment due on January 10th.

We accept the following payment forms:

• Checks & money orders – Please make payable to Heartland Fiber and mail to PO Box 318, Eureka, IL 61530 or you may drop off at our office location at 602 W Court St, Ste B, Eureka.
• Cash – Please contact us by phone or email to arrange an in-person payment appointment at our office location at 602 W Court St, Ste B, Eureka. Our office hours are typically Monday-Friday 8am-5pm, but we are occasionally called out of the office to assist customers and don't want to miss you!
• ACH payments – Customers may complete this authorization form and sign up for automatic payments to be transmitted directly from their bank account to ours on the 10th of the month. Please return the completed form with your current payment for verification purposes to PO Box 318, Eureka, IL 61530 or you may bring it to our office.

We do not accept:

• Debit/credit cards
• Payments via phone or app
• Online payments

Heartland Fiber reserves the right to add late payment fees to customer accounts unpaid 15 days after the posted payment due date, and to suspend service to customer accounts which are 30 days past the posted payment due date.

A $40 fee may be assessed to re-connect suspended accounts.

Our office door has a built-in payment drop slot so payments may be turned in at any time of day. Please ensure the accountholder's name & service address accompany the payment for proper account attribution.

Please direct any billing or account questions to our office at 309-467-9373 or use our Contact Us form.