Customer Care
Here you will find many resources to get you the best internet possible!
Please view our sections on Billing & Payment, Online Safery, Frequently Asked Questions and more!
Billing & Payment
Customers are billed on a monthly basis & will receive a mailed or emailed invoice a few days prior to the first of the month for the next month’s service. Payments are due by the 10th of the month.
Payment forms accepted:
- Checks & money orders – make payable to Heartland Fiber & mail to PO Box 318, Eureka, IL 61530
- Cash – please contact us by phone or email to arrange an in-person payment appointment at our office location at 602 W Court St, Ste B, Eureka
- ACH bank-to-bank transactions – authorization form available here and return securely with your current payment for verification purposes by U.S. Mail to PO Box 318, Eureka, IL 61530
- Debit/credit cards, payments by phone or app are not currently accepted
Heartland Fiber reserves the right to add late payment fees to customer accounts unpaid 15 days after the posted payment due date, and to suspend service to customer accounts which are 30 days past the posted payment due date.
A $40 fee may be assessed to re-connect suspended accounts.
Please direct any billing or account questions to our office.
Online Safety
For tips and guidelines for accessing internet related material in the safest possible manner, visit this page!
Frequently Asked Questions
This page will take you through our most frequently asked questions.
Internet Assistance
If your company-issued equipment appears to be malfunctioning or you are still experiencing internet service issues after working through the troubleshooting tips provided, please report these issues to our office.
Service calls to resolve issues unrelated to company equipment or fiber functionality (ex. additional installation, customer-owned router assistance, etc) may result in a service call fee billed at $60 per hour, minimum $60 per service call.
Seasonal Disconnect
What is this? Let us know when you’re going on and off vacation. All equipment will remain in your home during the seasonal disconnect. If disconnect date falls on a weekend or holiday, service will be disconnected or reconnected the prior business day.
Related Fees: $XX Disconnect & $XX Reconnect
Notification List
If you would like to sign up for seasonal alerts via text message, visit the page below! We feature detailed instructions for signing up for your town-specific alerts!
Connection Care
This page was created to guide you in the ways to care for your fiber cable and equipment at home. We also have a direct link to JULIE Location Services!