Connection Care

Your router and modem are essential to keeping your internet connection fast and reliable. Place your equipment in a central, open location away from walls, metal objects, and electronics that can interfere with the Wi-Fi signal. Keep the devices clean and free of dust, avoid placing items on top of them, and ensure they have plenty of airflow to prevent overheating. If you experience connection issues, try restarting your router and modem before contacting customer support, and be sure to install firmware updates when available to keep your network secure and performing at its best.

If your home is connected with in-ground fiber, it's important to protect the fiber line from accidental damage. Before digging for landscaping, fencing, or other outdoor projects, always contact your local utility locate service so underground utilities can be properly marked. Avoid driving heavy equipment over marked fiber routes whenever possible, and never attempt to repair a damaged fiber line yourself. Taking these simple precautions helps prevent service interruptions, protects critical infrastructure, and keeps your internet connection running smoothly. 

Before doing any in-ground digging - call JULIE to have your site properly marked.