Customers are billed on a monthly basis & will receive a mailed or emailed invoice a few days prior to the first of the month for the next month’s service. Payments are due by the 10th of the month.
Payment forms accepted:
- Checks & money orders – make payable to Heartland Fiber & mail to PO Box 318, Eureka, IL 61530
- Cash – please contact us by phone or email to arrange an in-person payment appointment at our office location at 602 W Court St, Ste B, Eureka
- ACH bank-to-bank transactions – authorization form available here and return securely with your current payment for verification purposes by U.S. Mail to PO Box 318, Eureka, IL 61530
- Debit/credit cards, payments by phone or app are not currently accepted
Heartland Fiber reserves the right to add late payment fees to customer accounts unpaid 15 days after the posted payment due date, and to suspend service to customer accounts which are 30 days past the posted payment due date.
A $40 fee may be assessed to re-connect suspended accounts.
Please direct any billing or account questions to our office.