Billing & Payment Information

Customers are billed on a monthly basis & will receive a mailed or emailed invoice a few days prior for the next month’s service.  Payments are due by the 10th of the month.

Payment options include:

  • Checks & money orders – make payable to Heartland Fiber & direct to PO Box 318, Eureka, IL 61530
  • Cash – please contact our office to arrange an in-person payment appointment
  • ACH bank-to-bank transactions – authorization form available here and return securely with your current payment for verification purposes by U.S. Mail to PO Box 318, Eureka, IL 61530

Heartland Fiber reserves the right to add late payment fees to customer accounts unpaid 15 days after the posted payment due date, and to suspend service to customer accounts which are 30 days past the posted payment due date. 

A $40 fee may be assessed to re-connect suspended accounts.

Please direct any billing or account questions to our office.